Frequently Asked Questions

Purchases and Payments

What payment methods are supported?

Currently the following payment methods can be used in our store:

  • PayPal
  • Credit Card (via Stripe)
  • paysafecard (via Mollie)
  • Apple Pay (via Mollie)
  • SEPA Bank Transfer (via Mollie)
  • Sofort (via Mollie)
  • Giropay (via Mollie)
  • eps-Überweisung (via Mollie)
  • Przelewy24 (via Mollie)
  • iDEAL (via Mollie)
  • Bancontact (via Mollie)
  • Belfius (via Mollie)
  • KBC/CBC (via Mollie)
  • ING Home’Pay (via Mollie)
  • Manual Bank Transfer
What currencies are supported?

Currently the following currencies can be chosen in our store:

  • EUR
  • USD
  • GBP
  • CHF


The exchange rates are updated daily.

What can I do if an error occurred during the payment process?

Please create a thread in the private forum "Account, Orders and Payments".

Which advantages do I have if I purchase your software products directly in your store and not in the Plugin-Store of WoltLab?
  • You benefit from lower prices, because as a small business within the meaning of § 19 para. 1 UStG we don't charge value added tax. Furthermore, if you purchase via our store, the commission to WoltLab isn't applicable. Therefore we can offer you our software products at a lower price in our own store.
  • You're more flexible due to the wide range of payment methods in our store.
  • After receipt of payment you'll be granted automatic and immediate access to our product support without having to link your WoltLab account with your account here and without having to wait for the delayed activation.
I purchased one of your software products in the Plugin-Store of WoltLab. How can I get access to the product support?

You can register at Krymo Software and link your created account with your WoltLab account, so that you'll be automatically granted access to the product support within few minutes.

Services

Do you also develop software products tailored to individual needs?

Unfortunately, we have currently discontinued individual development. However, we are happy to refer you to our colleagues, whom we can recommend to you: