Emergency Assistance

You have a technical problem that you cannot solve yourself and need immediate help? We would be happy to solve the problem for you!

We are happy to help you with problems – even if the problem was not caused by one of our own products.

Currently we can help you with problems with the following systems:

  • VieCode Shop, WoltLab Suite™ as well as plugins
  • Spigot, BungeeCord, Waterfall and Velocity as well as plugins (Minecraft Java Edition Multiplayer)
  • Small to medium-sized websites
  • Relational database management systems like MySQL, MariaDB and Oracle Database and document-oriented NoSQL databases like MongoDB

The price quoted is an hourly rate. Depending on the complexity and urgency of the problem, surcharges may apply. Please contact us and let us know your request so that we can make you an offer without obligation.


  • Emergency Assistance
    EUR 29.99

As a small business within the meaning of § 19 para. 1 UStG no value added tax is charged.

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